SUPPORT
Product Support & Repair
When you buy PLLC, you are getting the
highest quality lighting control products available, proudly
made in Australia. And,
all PLLC products are backed by one of
the industry's best limited Warranties. (under
construction)
Product Repair Service
We build our products to last, but if you have a PLLC product
that requires a repair you will need to obtain a Return Authorization
number.
- Request an RMA number:
- Call Technical Support and/or Customer Service. They are
responsible for making the initial determination whether requested
RMA product is defective and/or covered by warranty, based
on information provided during the call.
- Complete this RMA
Request form (under construction - please
ring us at the moment for instructions +61 2 9748 0098) and
fax it to PLLC returns department at 0011 61 2 9748 0093,
for approval of your return and to receive a Return Merchandise
Authorization number(s).
- Complete the RMA Form and email it to camellia@firetronics.net .
- Once issued an RMA:
- All returns are to be sent to PLLC PREPAID. If
the returned merchandise is sent COD, it will be refused by
our Receiving Department and will only delay the handling of
your return, causing additional expense to you. Pack
merchandise carefully to prevent damage.
- Enclose a copy of this sheet along
with your packing slip. The
RMA# must be marked clearly on the box.
- PLLC will not replace any obsolete or damaged
product.
- Allow 3-4 weeks for delivery of replacement units.
***RETURN POLICY***
- Defective items will be repaired or replaced at the discretion
of PLLC for duration of warranty.
- If determined to be covered by warranty, an advanced replacement
maybe requested and be sent via ground shipment immediately,
at no charge, to minimize customer down time. Expedited delivery
will be paid by customer. The advanced replacement merchandise must be
returned to PLLC within 30 days of issuing the advanced replacement.
If not the customer will be invoiced and charged for the item.
- Defective in-warranty products will be returned to the customer
prepaid.
- Defective out of warranty products may be repaired at a nominal
cost.
- Returns (Defective Item) for exchange or
credit to account will not be assessed a 25% re-stocking fee. Your
account will be credited the current selling price of that
item, less any damaged item fees.
Defective out-of warranty product will be repaired at a nominal
charge for parts and labour and returned with shipping charges
added to the invoice. Customer will be contacted by Technical Support
after an engineering evaluation is complete to discuss failure,
charges, and payment, prior to any repairs beginning.
General RMA repair charges are: Please ring
PLLC for quotation
Repair Status
To find out the status of a repair, including
method of return shipping and/or shipper tracking numbers, e-mail
us at camelia@firetronics.net or
call us at +61 2 9748 0098. We will need your name, company
name, and RA#.
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